General Terms
All payments must be made through approved online payment channels. We do not accept cash payments. Any refunds, when applicable, will be processed only through the original online payment method.
Eligibility for Full Refunds (100%)
Refunds may be granted in the following cases:
- If you are charged incorrectly due to a billing or technical error.
- If a service cannot be delivered due to unforeseen circumstances on our part.
- If a cancellation request is submitted before work has commenced.
- If an article is withdrawn before peer review begins.
Partial Refund (50%)
A 50% refund may apply if:
- The author requests withdrawal during peer review.
- The article is rejected after peer review.
- The author is unable to complete the required revisions.
Non-Refundable Cases
No refunds will be issued once a project is in progress or services have been delivered (e.g., plagiarism checks, editing, or reports). Dissatisfaction based on editorial outcomes (such as journal rejection or indexing decisions) is not eligible for a refund, as acceptance cannot be guaranteed.
Process
To request a refund, contact our Support Team. Refunds are reviewed within 7 business days and processed within 10–15 business days if approved. In some cases, we may offer service credits instead of a monetary refund.